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  • How do I get started?
    Getting started is simple! Contact me to schedule a consultation where we’ll discuss your goals, ideas, and requirements. From there, I’ll guide you through the process step by step.
  • I don’t know much about websites or tech. Can you support and guide me through the process?
    Of course! I’ll break everything down in simple terms and support you at every step, from planning your website to launching it. You’ll never feel overwhelmed or left in the dark.
  • Do I have to pay upfront?
    Yes, a payment schedule is in place to ensure a smooth and efficient process for both of us. Here's how it works: 50% is required upfront to secure your project, 25% is due at the midway review, and the final 25% is payable upon completion.
  • I don’t have many images or information for my website. Can you help with that?
    Absolutely! I can guide you on what content to provide and help source high-quality images if needed. I can also assist with writing website copy to ensure your site looks professional and represents your business effectively.
  • How long does it take to build a website?
    The timeline depends on the complexity of your project and the features you need. On average, most websites take 2-4 weeks to complete. I’ll work closely with you to set a realistic timeline that fits your goals.
  • Will I be able to see my website during the creation process?
    Yes! Within 7-10 working days, I’ll share updates with you via screen share or screenshots so you can see the progress and provide feedback. Your input is important to ensure your site is just right.
  • What platforms do you use for website design?
    I design websites using Shopify, Wix, Squarespace, BigCartel, and Square. These platforms offer flexibility and user-friendly tools to create beautiful, functional sites tailored to your business needs.
  • What’s included in your website design service?
    My services include custom design, responsive layouts, SEO setup, and integrations like online booking systems or payment gateways. I also provide guidance on optimizing your content to make the most of your site.
  • Will my website be mobile-friendly?
    Yes! All my websites are fully responsive, meaning they’ll look and function perfectly on desktops, tablets, and mobile devices.
  • Can I update my website after it’s launched?
    Absolutely! I design websites with user-friendly platforms so you can make updates on your own. If you ever need assistance, I’m here to help with ongoing support.
  • Do you offer ongoing website support?
    Yes, I offer maintenance and support packages to keep your website running smoothly. Whether you need updates, troubleshooting, or new features, I’ve got you covered.
  • How much does a website cost?
    The cost depends on the size and complexity of your website. I’ll provide a detailed quote based on your needs after our initial consultation.
  • Is payment required upfront for graphic designs?
    Yes, 100% payment is required upfront to secure your logo design. This ensures that your project is prioritised and that the process runs smoothly.
  • How long will it take to receive my graphics?
    Once your payment is received, your logo design will be delivered within 5 working days. All other graphics will be delivered within 7 working days. You'll have the opportunity to review and provide feedback before finalising the design.
  • Will I receive my graphics in multiple file formats?
    Yes! For logos, you'll receive the design in JPG, PNG (transparent), and a watermark version. For brochures, you'll receive the final design in print-ready PDF format and a web version if needed.
  • How many logo design concepts will I receive?
    For logos, you'll receive 4 initial design concepts to choose from. You can provide feedback and adjustments until you’re happy with the final design.
  • Can I make changes after the graphic concept is designed?
    Yes! Once the initial concept is designed, you can request adjustments. We’ll work with you to ensure it meets your expectations, based on the guidelines you've provided. Revisions are included, so we’ll make sure it’s just right.
  • What do I need to provide to get started on my graphic design?
    To get started, I’ll need your brand guidelines, images, logos, and any text content you'd like included. If you're not sure about content, we can work together to define it.
  • How many Instagram posts will I receive?
    You'll receive 5 customised Instagram posts as part of your package. These will be designed to align with your brand’s voice and aesthetic.
  • What types of Instagram posts will I get?
    The posts will include a mix of engaging graphics, promotional content, and storytelling posts tailored to your brand. This can also include carousel posts, quotes, product spotlights, and more, based on your needs.
  • Will I get captions with my Instagram posts?
    Yes! Each Instagram post comes with a caption designed to engage your audience, boost interaction, and stay aligned with your brand's tone.
  • Can I make changes to the posts after receiving them?
    Absolutely! You’ll have the opportunity to request revisions to ensure the posts match your vision and goals. We offer one round of revisions included in the package.
  • What file formats will I receive for my Instagram posts?
    You will receive your Instagram posts in high-quality JPG or PNG formats, ensuring they’re optimised for posting on Instagram without losing clarity or quality.
  • Do you provide a content calendar for Instagram posts?
    Yes, we offer an Instagram content calendar to help you plan and schedule your posts. It will help organise the posts around key events, product launches, or promotions.
  • What do I need to provide to get started with my Instagram posts?
    To get started, I’ll need your brand guidelines (if you have them), any images or logos you'd like included, and a general idea of your messaging (such as themes, promotions, or goals for your posts).
  • How long does it take to create my Instagram posts?
    The Instagram posts will be delivered within 5-7 working days after we finalise your content strategy and gather the necessary details about your brand.
  • What is copywriting and why is it important?
    Copywriting is the art of crafting persuasive, engaging, and clear written content for websites, ads, blogs, or any form of marketing material. It’s important because strong copy helps you connect with your audience, drive sales, and build brand loyalty.
  • What type of copywriting services do you offer?
    I offer a variety of copywriting services including website content, blog posts, product descriptions, email newsletters, social media captions, and more. If you need it written to engage your audience, I can help!
  • How long does it take to complete a copywriting project?
    The time frame for copywriting depends on the scope of the project. Typically, a blog or website page can take 3-5 business days, while larger projects like eBooks or full website copy may take up to 10 business days.
  • Do I need to provide information or ideas for the copy?
    Yes, it’s helpful to provide as much detail as possible about your business, target audience, and any specific goals or key messages you'd like to include. The more I know, the better I can tailor the copy to your needs.
  • What if I don’t know what I want the copy to say?
    Don’t worry! I’ll guide you through the process with a few questions about your business, target audience, and your goals. If you're unsure about the specifics, I can offer suggestions and help you find the right messaging.
  • Do I have to pay upfront for copywriting services?
    Yes, I require 100% upfront payment before beginning any copywriting project. This ensures that both parties are committed to the project and helps maintain a smooth workflow.
  • Can I make revisions to the copy after it’s delivered?
    Absolutely! I offer one round of revisions after you receive the copy. This allows you to make changes or adjustments to ensure it aligns with your vision. Additional revisions can be made for an extra fee.
  • Will the copy be SEO-friendly?
    Yes! If you're requesting content for a website or blog, I will ensure that the copy is optimised for SEO with relevant keywords and phrases to help improve your search engine rankings.
  • How will I receive the final copy?
    You’ll receive the final copy via email in a Word document or Google Docs format. If you need it in a different format, just let me know, and I’ll be happy to accommodate.
  • What happens if I’m not satisfied with the copy?
    If you're not satisfied with the first draft, we’ll go through the revisions together to make sure it fits your expectations. I want you to be happy with the final product, and I’m here to ensure that the copy is perfect for your needs.
  • What marketing services do you offer?
    I offer a variety of marketing services, including digital marketing, social media management, content creation, email campaigns, SEO, paid advertising, and more. Whether you're looking to grow your brand, increase sales, or engage with your audience, I can help!
  • How do I know which marketing services are right for my business?
    It depends on your business goals, target audience, and where you want to focus your efforts. I’ll work with you to understand your objectives and recommend a strategy tailored to your needs.
  • What’s the difference between organic and paid marketing?
    Organic marketing refers to strategies like social media engagement, SEO, and content marketing that don’t require paid ads. Paid marketing involves using platforms like Google Ads, Facebook Ads, or influencer partnerships to get quicker results. Both strategies are important, and I can help you find the right mix.
  • How do you measure the success of a marketing campaign?
    Success is measured using specific KPIs (Key Performance Indicators), such as website traffic, conversion rates, social media engagement, email open rates, and ROI (Return on Investment). I’ll provide you with regular reports to track the performance of your campaigns.
  • How long will it take to see results from my marketing campaigns?
    Marketing is a long-term investment, and results can vary depending on your strategy. For SEO and organic content, it can take a few months to see significant results. Paid campaigns can deliver faster results, but sustained efforts typically yield the best outcomes.
  • What’s included in a social media management package?
    Social media management includes content creation, posting, community engagement, and performance tracking. It can also include strategies for growing your followers, running ads, and analyzing your audience’s behavior to make improvements.
  • Do I need to pay upfront for marketing services?
    Yes, I require a 50% deposit upfront to secure your marketing project. The remaining balance is due upon project completion or monthly (for ongoing campaigns). This ensures that both parties are committed to the process.
  • Can you help with content creation for my marketing campaigns?
    Absolutely! I can create written content, graphics, videos, and other types of media that align with your brand and marketing strategy. Whether it’s blog posts, social media captions, or email newsletters, I’ve got you covered.
  • Will you help me with paid advertising like Google Ads or Facebook Ads?
    Yes! I can help you set up, manage, and optimise paid ads on platforms like Google, Facebook, Instagram, and LinkedIn. I’ll work to ensure that your ads are reaching the right audience and delivering the best return on investment.
  • Do you offer ongoing support for my marketing campaigns?
    Yes! I offer ongoing support for marketing campaigns. This includes monitoring performance, making adjustments, and keeping your strategy aligned with your business goals. Whether you need weekly check-ins or monthly reports, I’m here to help you grow.
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