top of page

My Policy

Deposit & Payment Structure


Work begins after I receive a 50% deposit. The remaining balance is split into two equal payments:

​

50% Upfront: Once you provide login details for your platform (Wix, Shopify, or Squarespace), we can kick off the project. I'll need any images and content within 7-14 days to keep things moving smoothly. After that, I'll use placeholders and continue, but the payments will still be due as scheduled.

​

25% at Review Stage: When the design is ready for your review, I'll request the next 25%. Even if I've used placeholders, this payment is still due.


25% on Final Delivery: Once the design work is complete, the final 25% payment is due, regardless of whether placeholders have been used or not. Any content updates requested after this may incur additional fees.


Non-Refundable Payments:


Please note that all payments made are non-refundable. If payments are delayed, this could result in project delays or even termination of the agreement.

 

Completion Dates

​

  • Project completion dates vary from 5 days to 4 weeks with the average website taking 14 working days.

  • Larger packages will receive a specific completion date at the time of booking.

  • A review meeting will be set up to discuss progress and necessary edits.

 

Post-Completion Adjustments

 

  • After final approval and payment, any further adjustments or additions to the website will incur additional charges.

 

Graphic Revisions

 

  • Three revisions are allowed for design services.

  • Any additional requests or new concepts outside the initial scope will incur extra fees to account for the additional time and resources required.

  • I reserve the right to refuse requests for ideas that are too similar to an original logo design to maintain the integrity and originality of the work. 

​

Non-Refundable Policy

​

  • All work is non-refundable due to labour and software costs.

  • Deposits are non-refundable once the design process has started.

  • If a project is voided due to rude or intolerant behaviour, the deposit is non-refundable.

​

Additional Services

​

Business consulting is not included in these services. For consulting, please contact me here.

​

Contact Hours

​

  • Contact is limited to business hours (9 AM to 5 PM).

  • For discussions, please contact me and expect a response during working hours.
     

Professional Conduct

 

I reserve the right to void projects if rude or intolerant language is used. Deposits will be non-refundable in such cases.

​

​By engaging with BTN Creations and making payment or providing project related materials, you acknowledge and agree to these Terms and Conditions. These terms govern our working relationship and protect both parties
throughout the process.

​

The full BTN Creations Website Development Agreement can be found here.

bottom of page